SHIPPING AND RETURNS
SHIPPING POLICY
At Retro Remix Fashions, we strive to provide the best shopping experience to our customers. We offer free shipping on all orders over £50 within the United Kingdom. For orders under £50, a flat rate of £5.99 will be charged.
For international orders, shipping costs will vary based on the destination country and location. All packages are carefully packaged to ensure your items arrive safely and in perfect condition.
If you have any questions about our shipping policy, please contact us, and we will be happy to assist you.
RETURN & EXCHANGE POLICY
Retro Remix Return & Exchange Policy
Thank you for choosing Retro Remix! We aim to offer a seamless shopping experience and appreciate your support. Please review our return and exchange guidelines below:
Eligibility for Returns & Exchanges:
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Items can be exchanged or issued a store credit within 14 days of receiving your order.
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Please note, we do not provide cash refunds.
Condition of Returned Items:
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All items must be in their original condition: unworn, unused, with tags attached, and in the original packaging.
Proof of Purchase:
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A valid receipt or proof of purchase is required to process all returns or exchanges.
Non-Returnable Items:
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Personalized or custom-made products are not eligible for return or exchange. For specific product eligibility, please refer to the product details or contact us for assistance.
How to Initiate a Return or Exchange:
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Contact Us: Reach out to our customer service team at office@retroremix.co.uk with your order details and reason for the return.
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Return Authorization: Once approved, we will send you a return authorization along with further instructions.
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Ship the Item: Securely package the item and send it to the address provided in the return authorization. Customers are responsible for return shipping costs.
Processing Time:
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Exchanges and store credits will be processed within 7 business days upon receiving the returned item.
For any further questions or assistance, please contact us at office@retroremix.co.uk.