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STORE POLICY

CUSTOMER CARE

At Retro Remix, our customers are our top priority. We are committed to ensuring a seamless and enjoyable shopping experience, whether online or in-store. For any questions, concerns, or feedback, you can reach us via email at office@retroremix.co.uk or call our customer care line at +44 7827 073919. Our team is available Monday to Friday, 9 AM - 6 PM (GMT), and typically responds to emails within 24 hours. You’re also welcome to visit us at our store located at 12 Palace Street, Canterbury, where our friendly staff will be happy to assist you.

PRIVACY & SAFETY

At Retro Remix, your privacy and security are our top priorities. We collect essential information, such as your name, contact details, and payment information, to process your order, verify payments through secure third-party banking services, and provide customer support. Your personal data is safeguarded with encryption and industry-standard security measures, ensuring that your information is kept confidential and never shared with third parties without your consent.

After your purchase, you will receive a confirmation email and shipping updates. We use your information to improve your shopping experience and communicate relevant updates or promotions (with your consent). If you have any questions or concerns about our Privacy & Safety policy, please contact us at office@retroremix.co.uk.

WHOLESALE INQUIRIE

We’re excited to collaborate with businesses that share our passion for vintage fashion. If you're interested in purchasing Retro Remix products at wholesale rates, we'd love to hear from you! Our wholesale program offers competitive pricing, flexible shipping options, and carefully packaged goods to ensure your order arrives in excellent condition.

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Shipping costs are based on the size and destination of your order, and we offer both domestic and international shipping. We ensure that all wholesale orders are packaged securely and shipped in a timely manner. For more information on our wholesale pricing, shipping methods, or packaging details, feel free to contact us directly.

Payment Methods

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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